Frequently Asked Questions (FAQ)
Welcome to the FAQ page for PartsDistrict.com. This page provides general information regarding ordering, shipping, returns, refunds, warranties, and vehicle fitment.
For full policy details, please review our official:
Shipping, Return, Refund & Warranty Policy
Orders & Products
Are your parts new?
Yes. All products sold on PartsDistrict.com are brand new unless otherwise stated on the product page.
Do you sell OEM parts?
No. PartsDistrict.com primarily sells aftermarket replacement and performance parts from a variety of manufacturers and suppliers.
How do I know if a part will fit my vehicle?
Customers are responsible for verifying compatibility before purchasing.
Before ordering, please carefully review:
- Product title
- Product description
- Product specifications
- OEM/interchange part numbers
- Vehicle fitment information
- Engine size
- Trim level
- Drivetrain and production variations
As stated in our policy:
“Fitment information displayed on product pages is provided as a general compatibility reference only.”
If you are unsure, we strongly recommend contacting support before ordering.
Does fitment information guarantee compatibility?
No. Vehicle compatibility information is provided as a guide only and is not guaranteed.
Vehicle configurations may vary based on:
- Trim packages
- Engine options
- Production dates
- Regional specifications
- Aftermarket modifications
Professional installation and verification are recommended where applicable.
What happens if I order the wrong part?
Returns due to incorrect vehicle selection, failure to verify compatibility, or ordering the wrong item are subject to:
- Standard return eligibility requirements
- Applicable restocking fees
- Customer-paid return shipping
As stated in our policy:
“Parts District is not responsible for orders placed based on assumptions, incomplete vehicle information, or failure to verify compatibility prior to purchase.”
Shipping & Delivery
How long does shipping take?
Orders are generally processed within approximately 2–3 business days (Monday–Saturday).
Shipping transit times are typically:
3–8 business days after shipment
Estimated total delivery time:
5–11 business days
Delivery estimates are not guaranteed and may vary due to:
- Carrier delays
- Weather conditions
- Peak seasons
- Holidays
- Supplier delays
- Events beyond reasonable control
When are orders processed?
Orders are processed Monday through Saturday, excluding holidays.
Orders with cleared payment received before 2:00 PM EST are typically prepared for shipment by the next business day.
What if I entered the wrong shipping address?
Customers are solely responsible for ensuring the shipping address is accurate and complete at checkout.
As stated in our policy:
“Parts District is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.”
Please contact support immediately if you notice an address error after placing your order.
Will I receive tracking information?
Yes. Tracking information will be sent once your order has shipped.
Why did my order arrive in multiple shipments?
To provide customers with access to a large selection of automotive products, Parts District works with a network of suppliers and distribution partners across the United States.
As a result, orders containing multiple items may ship separately depending on:
- Product availability
- Supplier inventory
- Fulfillment location
- Package size or carrier requirements
This means items from the same order may arrive on different dates and in separate packages. Tracking information will be provided as shipments are processed and dispatched.
What if my package is delayed?
Transit times are estimates only and are not guaranteed.
If your order has not arrived within eleven (11) business days after shipment, please contact support for assistance.
Do you ship internationally?
No. At this time, PartsDistrict.com only ships within the United States.
We ship to 50 US states as follows. If you do not see your state in this list, then we do not ship there:
Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)
Note that we do not ship to Alaska (AK) and Hawaii (HI)
Returns & Refunds
What is your return window?
We accept eligible returns within fourteen (14) days from the delivery date confirmed by carrier tracking.
What conditions must be met for a return?
To qualify for a return:
- The item must be unused
- The item must be in original packaging
- All original hardware, manuals, tags, and included components must be present
Returns that do not meet these conditions may be denied.
Do I need authorization before returning an item?
Yes. All returns require prior authorization and an approved Return Merchandise Authorization (RMA) number.
Customers must contact:
support@partsdistrict.com
Returns sent without an authorized RMA may be refused.
Are there restocking fees?
Approved returns may be subject to a restocking fee of up to 20% of the product purchase price.
Restocking fees generally do not apply in cases involving:
- Confirmed shipping errors
- Confirmed manufacturer defects
- Confirmed transit damage
- Confirmed missing parts/components
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to:
- Confirmed shipping error
- Confirmed manufacturer defect
- Confirmed damaged item
- Confirmed missing parts/components
For approved qualifying cases, Parts District may provide a prepaid return label.
Are shipping charges refundable?
Original shipping and handling charges are non-refundable unless otherwise required by law.
How long do refunds take?
Refunds are processed after the returned item has been received and inspected.
Most refunds are completed within approximately 10 business days, depending on the payment provider.
Refunds are issued to the original payment method.
Do you offer exchanges?
No. PartsDistrict.com currently does not offer direct exchanges.
Customers must first return the original item in accordance with the return policy and then place a new order separately.
Damaged, Defective, Missing, or Incorrect Items
What should I do if my order arrives damaged or defective?
You must notify Parts District within two (2) calendar days of delivery.
Failure to report issues within this timeframe may result in denial of the claim.
What information is required for a damage, defect, missing parts, or fitment claim?
Customers may be required to provide:
- Clear photographs of the item received
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Photos showing the damage or issue
- Photos showing fitment issues (if applicable)
- Order number
- Description of the issue
Additional information may also be requested if necessary.
What happens if I receive the wrong item?
If a confirmed shipping error occurred, Parts District may, at its sole discretion:
- Replace the item (subject to availability), or
- Issue a refund
For approved cases, a prepaid return shipping label may be provided.
Customers should contact support immediately and provide:
- Order number
- Photos of the received item
- Photos of the packaging and labels
Warranty Information
Do your products include a warranty?
Certain products may include manufacturer warranty coverage where applicable.
All warranty claims are subject to inspection and approval.
What is not covered under warranty?
Warranty coverage does not apply to issues caused by:
- Misuse or abuse
- Negligence
- Improper installation
- Improper servicing
- Unauthorized parts
- Normal wear and tear
Are labor costs covered under warranty?
No. Parts District is not responsible for:
- Labor costs
- Removal costs
- Reinstallation costs
- Damage caused during installation
Professional installation is strongly recommended.
How do warranty replacements work?
Warranty replacements are limited to one (1) replacement per product.
Customers are responsible for shipping costs related to warranty claims unless otherwise required by law.
Can I receive a refund instead of a replacement under warranty?
If approved, a refund may be issued in place of a replacement.
Shipping and handling charges may be deducted from the refund amount unless otherwise required by law.
Payments & Security
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- American Express
- Discover/pages/contact-us
- PayPal
- Shop Pay
- Other payment methods shown during checkout
Is checkout secure?
Yes. Shopify powers the secure checkout system used on PartsDistrict.com.
Our website uses SSL (Secure Socket Layer) encryption and industry-standard security measures to help protect customer information and payment transactions during checkout.
Contact & Support
How can I contact customer support?
Please visit Contact Us
When contacting support, please include:
- Your order number
- Vehicle information
- Product or part number
- A detailed description of your issue or question
Where can I view your full policies?
You can review our official policies here: